Refund & Cancellation Policy

Last updated: May 10, 2026

Event registration refunds

• 30+ days before the event: Full refund less the processing fee.
• 14–29 days before the event: 50% refund less the processing fee.
• Less than 14 days before the event: No refund. You may transfer your registration to another attendee from your company at no cost (contact info@easasouthwest.com).

Sponsorship refunds

• Sponsorship purchases are non-refundable once the chapter has begun publishing your sponsor recognition.
• If a sponsorship purchase is cancelled before the event is publicly announced, refunds are at the discretion of the chapter executive committee, less any processing fees and expenses already incurred.
• The "tax-deductible donation" portion of a sponsor payment (amount above face value) is non-refundable.

Event cancellation by the chapter

If the chapter cancels an event, all registrants will receive a full refund (including processing fees) within 14 business days. Sponsors may choose between a full refund or applying their sponsorship to the next equivalent event.

How to request a refund

1. Email info@easasouthwest.com with your order number (e.g., ORDER-123) and the reason.
2. The Secretary will review and process the refund within 5–10 business days.
3. Card and ACH refunds are processed back to the original payment method via Square. Check refunds are issued by chapter check.

Disputes

Please contact us first before filing a chargeback with your card issuer. We are a small non-profit and chargebacks cost us substantial fees. We will work with you in good faith.

Contact

EASA Southwestern Chapter
Email: info@easasouthwest.com